Many small and medium-sized enterprises (SMEs) across the UK are making the switch from traditional landline phones to Voice over Internet Protocol (VoIP) systems. VoIP leverages the internet to deliver phone calls, rather than relying on traditional landline systems. There are many compelling benefits that VoIP offers, leading more SMEs to adopt these new cloud-based phone solutions and improve their communications.
What is VoIP?
VoIP phone systems operate calls over the internet rather than traditional phone lines. Users make and receive calls via IP phones connected to the internet. The phone service is hosted in the cloud, eliminating the need for expensive on-premise hardware. This gives advanced calling features and flexibility beyond what legacy landline setups can provide.
Benefits of VoIP for SMEs:
- Cost savings – VoIP eliminates the need to pay for dedicated phone lines and maintenance of an on-site PBX system. Low monthly fees per user and free calls also cut costs.
- Mobility - Employees can make and take calls remotely via desktop and mobile apps. VoIP isn't tied to a physical location.
- Flexibility - Auto attendants, call forwarding, twinning and other features can be configured via an online portal. New phones can be added easily.
- Productivity - Unified messaging lets users access voicemail, fax and email in one interface. Call recording also aids productivity.
- Disaster recovery - Calls can quickly be routed to mobiles if the internet goes down. Business continuity is built in.
- Scalability - Hosted VoIP systems can be scaled up easily as your team grows. No need to invest in new infrastructure.
- Collaboration - VoIP integrates with leading tools like Microsoft Teams to enable collaboration.
- Customer service - Features like call forwarding and routing help ensure no customer calls are missed.
VoIP systems deliver enterprise-grade phone services for SMEs at a fraction of the cost by eliminating expensive hardware and maintenance. With a fast, reliable internet connection, VoIP gives businesses an advantage over those still using outdated landline phones.
At Carrera UK, we offer feature-rich VoIP phone solutions tailored to the needs of SMEs. As your trusted local IT and telecoms partner, we handle everything from system design through implementation and ongoing support - contact us to find out how VoIP can benefit your business.
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About Carrera UK
Carrera UK provide IT support, IT services, and telecoms to small businesses in Portsmouth & Southampton in Hampshire, and across the South of England.
We offer a complete suite of IT and telecoms service solutions for small and medium-sized businesses, including IT support, website design, social media management and cyber security.
We know how important IT is to your business and we will work hard as your trusted IT and telecom service provider to find the best solutions for you. Our IT support and solutions give you the assurance that your business technology will be robust, reliable, and cost-effective.
