No Upfront Costs

No Contract Tie-Ins

HD Quality


Business hosted telephones, sometimes called VoIP, from Carrera UK, are an efficient, cost-effective solution for all sizes of businesses from single users up to the many hundreds of users.

Many of our clients have recently made the switch from traditional telephony to our hosted telecoms solution. This is due to its extensive range of business, financial and technical benefits to future-proof your business. Simply put, hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the hosted telephone system through a business-class IP phone that we provide. Calls are made and received over an internet connection and are routed to fixed and mobile devices. Find out more about our broadband services here.

We charge a low monthly fee per phone that includes all calls to UK and international landline, and mobile calls, with no minimum terms or tie-ins.

VOIP Business Phones used on Mobile in Portsmouth Hampshire
Working From Home with Business Phone and Support by Carrera UK in Portsmouth Hampshire
Office Business Phone in Portsmouth Hampshire

Delivering calls over the internet facilitates ultimate business flexibility by enabling extensions to be distributed across sites, home workers, and remote workers using laptops or mobile devices. Office calls can be taken on mobile phones by our Desktop Companion app, or via Microsoft Teams. Mobile twinning will call both your office phone and mobile simultaneously for you to pick up calls on either phone. Outgoing calls can be made from mobile devices using your office phone number even if you are not in your office. Users are not tied to a desk meaning flexible working is fully supported and easy to deploy. Any disruptions to your business due to disaster or adverse weather are a thing of the past. Call routing and diverting to mobiles can be set up with the click of a button, meaning your business, stays in business when you are mobile, working from home, or any other location.

Find out more about how we can help you work from home here.

Setting up your VoIP phone system is quick and hassle-free. We will manage the phone number switching with no downtime and you will remain the owner of the phone number. We are regulated by Ofcom to ensure that this process is safe for your business. VoIP hosted phones are not fixed to a single location – if your business needs to relocate, the phone can simply be connected to the internet in the new office, where you can continue to use the phone without changing your phone number. The VoIP phone systems are not limited geographically. Desk phones can be used in any worldwide location, still using your usual office phone number. Our telephone solution can be connected to any internet connection, giving you and your employees high-quality telephone access regardless of their location on their preferred device.

Office Business Phone in Portsmouth Hampshire

Offering considerable cost savings and greater flexibility, our IP Business telephone system is quickly becoming the more favourable communication choice for businesses throughout the UK. Rather than investing in your own office-based telephone system, your business can utilise a fully resilient, secure, and HD quality voice solution with in-built business continuity at its core. Delivered via the internet, our hosted telephony solution eliminates the need for expensive hardware, dedicated telephone lines, and specialised engineers. These saving are passed on to you with a low-cost full-featured Business phone system.

Features of Carrera UK’s hosted telephone systems:

  • Call Forwarding – Automatic, programmed or manual call forwarding to any number.
  • Call Transfer – The ability to transfer calls between extensions regardless of their location.
  • Simultaneous Ring or Single ring – One number can ring all your phones or just chosen phones.
  • Call Park/Call Pickup – Place a call on hold and allow anyone to dial an extension and take the call.
  • Call Waiting – Receive a tone indicating another call is waiting for attention.
  • Do Not Disturb – With the press of a button, sends calls straight to voicemail.
  • Call Recordings – For an additional fee, calls can be recorded and stored in an online portal for approximately two months.
  • Microsoft Integrations – Make calls from mobile devices via Microsoft teams and set up ‘Click to Dial’ on Microsoft Outlook.
  • Remote Working – Make outgoing calls whilst displaying your office phone number to your customers.
  • Mobile twinning – Incoming calls will ring on your office phone and mobile simultaneously and can be answered on either phone.
  • Conferencing – Allow 3 or more parties to connect together.
  • Caller ID – Identify (or block identification) of the caller’s phone number or phone number and name.
  • Forward on Busy/No Answer – transfer calls if the line is in use or doesn’t answer.
  • Music on hold – Plays music to fill the silence that would be heard by telephone callers who have been placed on hold.
  • HD Calls – High-definition call quality, improving the customer’s perception of your business.
  • Auto attendant – The system includes the ability for incoming callers to navigate through menus using the phone keypad.
  • Non-Geographic – You can have phone numbers with any UK area code if your business covers multiple areas.
  • Scalable – Any number of phones can be ported to the hosted phone system. Phones can be quickly added to your system with minimum downtime.


Voice over Internet Protocol (VoIP) is a technology that allows people to make telephone calls using the internet instead of traditional telephone lines.

Instead of sending analogue audio signals over telephone lines, VoIP converts analogue audio signals into digital data packets that can be transmitted over the internet. This means that you can use an internet connection to make and receive phone calls instead of a traditional telephone line.

Yes, you can use a VoIP phone to work from home. VoIP phones use the internet to make and receive phone calls, rather than traditional telephone lines, which makes them a popular choice for remote workers. Our team can check you have everything you need to work from home effectively. Find out more here.

Some of the most common VoIP features used in small businesses include:

  • Auto-attendant: An auto-attendant is a virtual receptionist that greets callers and directs them to the appropriate extension or department.
  • Call forwarding: This feature allows calls to be forwarded to a different number or extension, either automatically or manually. This is useful for businesses with employees who work remotely or are frequently on the go.
  • Call hold and transfer: This feature allows you to put a call on hold and transfer it to another extension or department.
  • Conference calling: VoIP phone systems typically include built-in conference calling functionality, allowing multiple parties to participate in a call.
  • Music on hold: This feature allows you to play music or a recorded message to callers while they are on hold.
  • Voicemail: VoIP phone systems typically include voicemail functionality, allowing callers to leave messages when you are unavailable. Some systems also allow you to check your voicemail messages remotely.
  • Caller ID: Caller ID allows you to see the phone number of the caller before answering the call.
  • Call logs: This feature allows you to keep track of all incoming and outgoing calls and call details.

Many small businesses use VoIP phone systems for their telephone communications because of the cost savings and feature flexibility that it offers over traditional phone systems.
There are several reasons why a business might choose to switch to VoIP (Voice over IP) phone systems, including:

  • Cost savings: VoIP phone systems typically require less upfront investment than traditional phone systems, and ongoing costs are often lower as well. This is because with VoIP phone systems, you only pay for the phone lines you need and not for any additional phone lines you may never use.
  • Scalability: VoIP phone systems can be easily scaled up or down to meet the changing needs of your business. Adding or removing phone lines and extensions is often as simple as making a few clicks in an online portal.
  • Remote working: With a VoIP phone system, employees can make and receive calls using a softphone on their computer or mobile device, even when they’re working remotely. This can be especially useful for businesses that have employees who work from home or travel frequently.
  • Improved call quality: VoIP phone systems typically use advanced methods decompress audio data, which can result in better call quality than traditional phone systems.
  • Integrated features: VoIP phone systems can be integrated with a wide range of features such as call forwarding, voicemail, conference calling, and more, that can help streamline your communication process and increase productivity.
  • Management: Many VoIP phone systems are cloud-based and offer centralised management. This allows IT administrators to manage the system by easily making changes such as adding or removing users and adding diverts.
  • Flexibility: VoIP phone systems can be used with a variety of devices, such as desk phones, softphones, and mobile apps. This allows businesses to choose the best option for their employees.

“Telecoms” is a shortened form of “telecommunications.” Telecommunications refers to the transmission of information, including voice, data, and video, over long distances using various technologies. It encompasses a broad range of technologies and services that enable communication over a distance, typically involving the use of electronic devices.

Telecoms can include traditional technologies such as telephone networks, as well as modern technologies like the internet, wireless communication, satellite systems, and fibre optic networks.

Unified Communications is a term that refers to the integration of various communication technologies and methods into a single platform or system. The goal of Unified Communications is to improve collaboration and communication among employees, regardless of their location or device, by bringing together different forms of communication, such as voice, video, instant messaging, and presence information.

Unified Communications typically includes the following components:

  • Voice over IP (VoIP) Telephony: This allows for the integration of telephone calls with other forms of communication, such as instant messaging and video conferencing.
  • Instant Messaging and Presence: This allows users to see the availability of their colleagues in real-time and communicate with them using instant messages.
  • Video Conferencing: This allows users to conduct face-to-face meetings with colleagues or clients remotely.
  • Conferencing: This allows users to hold audio, web or video conferences with multiple participants.
  • Email and Calendaring: This allows for integration of email, calendar and contact management with the other forms of communication in the system.
  • Collaboration Tools: This includes tools like document sharing, screen sharing, whiteboarding, and other collaboration features that help to enhance teamwork and productivity.

The main benefit of Unified Communications is that it allows employees to communicate and collaborate more effectively, regardless of their location or device, which can help to improve productivity and customer service.

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