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Ensure business continuity in the face of a cyber-security incident by creating an incident response plan with Carrera’s IT team.

We will help you plan for and respond to cyber-security incidents by using the latest antivirus and backup software to protect and recover your business’s data. Whether you’ve clicked a link in a phishing email, or your data has been encrypted by ransomware, you can have confidence in knowing that your data is protected, and your business can continue to operate with as little disruption as possible.

Laptop with ransomware

Our team of experts will work with you to develop an incident response plan that fits your business’s unique needs, so you can be confident that you’re prepared for any eventuality. Our incident response plans consist of threat prevention and detection, data protection and recovery, live threat response, and post-incident analysis. You can rest assured that potential security breaches are identified and responded to quickly and that your data is protected.

We have partnered with Acronis to provide Acronis Cyber Protect, the only cyber protection solution that natively integrates data protection and cybersecurity. With Acronis Cyber Protect, your data is securely backed-up using cloud technology ready for fast and reliable data recovery when needed. Acronis also uses intelligent antivirus threat protection, that alerts our team when malware is identified on a device and uses a comprehensive approach to remove the threat safely. By combining data protection and cybersecurity into one unified solution, we are able to streamline business security processes, improving management and threat response. Our partnership with Acronis means that our customers can enjoy peace of mind knowing that their business’s data and systems are secure.

6 Steps to Cyber Security Incident Response

1. Threat Prevention

Preventing cyber security threats through managed firewalls, antispam, and staff education will greatly reduce your risk of cyber security incidents.

2. Backups

Arguably the most important aspect of incident response plans. Your data is backed-up using encrypted cloud backups, with regular test restorations to ensure its effectiveness.

3. Threat Detection

A self-learning antivirus solution that is able to identify threats using real-time cyber security data. Alerts are sent to our IT team when a threat is detected on your device.

4. Threat Response

Our team will assess the extent to which your network has been affected and work to remove malware from your devices.

5. Data Recovery

Data that has been backed-up securely can be restored and ready for use in your business, either on your recovered device, or on a brand-new device if needed.

6. Post-Incident Analysis

Our team will identify how the incident occurred and recommend solutions to prevent it from happening again. These recommendations will be implemented as part of threat prevention.

A comprehensive incident response plan is vital for business continuity in the face of a cyber security incident. It will ensure that you are able to respond quickly to security incidents, reducing downtime, data loss, and financial and reputational damage to your business. Your business will be able to continue to operate, maintain its customer trust, and fulfil its obligations even after a cyber-attack.

Find out how you can protect your business against cyber-security threats by speaking to our expert team.


Backing up your business’s data is crucial for many reasons including:

  • Data Loss Prevention: By regularly backing up your data, you can mitigate the risk of permanent data loss. Backup copies serve as a safety net, allowing you to restore your data and resume operations quickly in the event of data loss.
  • Business Continuity: By implementing a robust backup strategy, you ensure business continuity, as you can quickly recover your data and systems, minimizing disruption and allowing your business to continue operating smoothly.
  • Compliance and Legal Requirements: Many industries have legal and regulatory obligations to protect and retain certain types of data. Failure to comply with these requirements can result in penalties, legal issues, and reputational damage.
  • Ransomware Protection:  Attackers can encrypt or steal your data and demand a ransom for its release. Having secure backups enables you to restore your data without paying the ransom.
  • Data Recovery and Version Control: Backing up your data allows you to recover previous versions of files or restore to a specific point in time. This feature is valuable in scenarios where you need to recover from accidental changes, data corruption, or user errors.

Malware can be devastating for businesses. Data breaches can cause serious financial and reputational damage. Some ways that malware puts your business’s data at risk include:

  • Encrypted files: Ransomware demands payment to release your data, stating that if you don’t pay, your data will be leaked or deleted.
  • Stolen information: Login details or credit card information can be stolen and used for fraudulent activates.
  • Spying on your activities: Keystrokes or screenshots can be used to steal passwords and other sensitive information.
  • Damaged IT systems: Data can be deleted or corrupted, preventing them from being accessed. This data will be lost unless you have a good backup system in place.

It is important that your business is protected against malware by using up-to-date antivirus software, antispam, and an excellent backup system. Our IT helpdesk team are able to provide advice on all of these.

Links in malicious emails usually take the sender to a webpage created by a cybercriminal, or downloads malware onto your device. Therefore, it is important that your check for device for any viruses or other forms of malware by running antivirus scans. Contact out IT helpdesk to ensure that the scan run is up-to-date with information on the latest cyber threats.

If you have interacted with a webpage linked from a malicious email, it is possible that it has been used to obtain information such as your personal or bank details. You should check for any suspicious activity on your accounts and contact your bank or provider of any unauthorised activity. Changing your password on these accounts will also help prevent unauthorised access to these accounts.

Our IT helpdesk team are always happy to provide advice and provide incident response to help you protect your business’s data.

You may not always know if your computer has been infected with malware, especially if it is laying dormant. Here are some signs to look out for:

  • Slow performance: It may take longer to load programs can be an indication of malware.
  • Pop-ups: Unexpected popups can be an indication of adware or spyware.
  • Unusual error messages, especially if they are more common, or look different to normal.
  • Antivirus alerts: The software is designed to scan and alert for malware installed on your computer.

Some forms of malware may not cause any noticeable changes on your computer, or have not been activated to affect it yet. Therefore, it is important that regular antivirus scans using up-to-date antivirus software are conducted.

If you suspect that your computer has a virus, you can contact our IT helpdesk team for advice and incident response.

The best thing you can do if your computer has a virus is to contact an IT professional for incident response. They will be able to assess the seriousness of the virus and make informed decisions about the steps that should be taken. Some simple viruses, may require a scan on your device and other devices on the network to identify and remove the virus. Other, more serious infections may require a full backup restoration onto a new device.

If you are concerned that your computer has a virus, contact our IT helpdesk team for support as soon as possible to help prevent data loss for your business.

You may not always know straight away if your email account has been comprised. Some signs to look out for are:

  • Unexpected emails sent from your account. It is a good idea to call any of your contacts that have received an unsolicited email from your compromised account to ensure that they do not interact with it.
  • Changes to your email contacts including a large number of additions or deletions.
  • Unusual login attempts. Look out for alerts sent to your account of failed attempts from a different location to you.
  • Unexpected password resetting that you didn’t request.

If you think your email account has been compromised, you should act as soon as possible. You should change your email password, sign out of all devices, and ensure that 2FA is enabled to prevent further unauthorised access to your account. You should also run antivirus scans on devices that had access to your email account to check for any malware. Our IT helpdesk team will be happy to provide assistance with this.

Two-Factor Authentication (2FA), sometimes called Multi-Factor Authentication (MFA), provides an extra level of security for your email account, by making it more difficult for someone to gain unauthorised access to it, even if they have obtained your email password. 2FA works by requiring another form of authentication in addition to your password, such as a security code sent to your mobile phone. This means that even if your password is compromised, your email account will still be protected.

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Acronis Security & Antivirus

Acronis uses cutting-edge technology in antivirus, anti-malware and anti-ransomware giving your business industry-leading protection.