HARDWARE & SOFTWARE SUPPORT

Remote Monitoring

Telephone Support

Performance Reports

Email Support

Our team at Carrera UK will work closely with you to understand the unique needs of your business and identify the right hardware and software solutions to meet those needs.

We source and maintain IT equipment and software with the right specifications for your business’s needs, including laptops, desktop computers, printers, and Microsoft 365 licences.

For our IT support customers, we proactively monitor the health of your laptops, desktops and servers using Remote Monitoring and Management software (RMM). RMM will alert our technicians of issues including failing hard drives, and high CPU usage that can affect how your computer functions. Our technicians remotely diagnose and resolve these issues before they begin to affect your productivity. We also use RMM to run regular maintenance and install updates and repairs to ensure that your IT systems are running at optimal performance.

IT Computer Support in Portsmouth Hampshire

If you notice any issues with your laptop, desktop or server, our IT helpdesk team are on-hand to assist you. Our technicians and engineers remotely troubleshoot and resolve IT issues to minimise downtime for your employees and your business. If a remote solution is not feasible, our engineers can diagnose and repair the issue in our high-tech workshop or conduct a site visit.

Our IT Support Team can help with:

  • Failing hard drives
  • Disk space issues
  • Performance problems
  • Software & hardware updates
  • Connectivity issues
  • Removing malware
  • Microsoft 365 licencing
  • Microsoft Exchange emails
  • Equipment procurement
  • Faulty components
  • Data transfers
  • Cyber security concerns
  • Corrupt data
  • New user creation and licencing
  • Any other IT queries

Hardware and software support including monitoring and maintenance is included for our IT support and leased equipment customers for a weekly, per-device fee. We also offer an ad-hoc pay-as-you-go option for one-off fixes.

FAQs

You can contact Carrera UK’s IT helpdesk team by emailing help@carrera-uk.com or by calling 02392610123.

One of the most important reasons why your business should be using up-to-date hardware and software is to improve your cybersecurity. Developers work continuously to improve software, and its security, against the latest cyber security threats as they are discovered. By keeping your software up to date, you are ensuring that your system has the latest protection against cyber security threats. As software gets updated with the latest available technology, it becomes too advanced for outdated hardware. To ensure that you are able to utilise the latest, secure software, your hardware such as computers, laptops, and mobile phones should be updated regularly. If you are not sure how software and hardware updates will affect your IT systems, you can talk to our IT support team.

RMM is software that allows IT engineers to remotely monitor and manage your business’s IT infrastructure and its health. Monitoring software is installed on clients’ devices and sends information to the helpdesk team. This information is used to diagnose potential issues before they affect your business such as hard-drive failure and high CPU usage. RMM can also be used for remote access to devices, and to remotely install updates and fixes.

RMM provides our IT engineers with information about your device including its operating system, memory, CPU usage and installed applications. It does not provide information about user activity on the device such as what websites they have visited. Engineers will not gain remote access to your machine without permission from the user or their manager.

Yes, our IT helpdesk team are available to assist with setting up your new device, and conducting data transfers to ensure that no data is lost.

Related Services

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IT Helpdesk

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