Reports & Alerts
IT technicians at MSPs are able to use RMM to generate reports on your system’s status and its health. They will be able to spot patterns in the computer’s health, when it runs most effectively, and the tasks it is completing when the computer runs slower or begins to fail. Technicians can use this data to adjust and make improvements to your IT systems remotely. Alerts can also be set up for technicians to run vital updates and install security patches. This ensures that your systems are kept up-to-date and secure.
By using RMM to conduct automated tasks, IT technicians at MSPs can work more efficiently. IT technicians can create innovative scripts to automate tasks that otherwise may be time-consuming or repetitive, this means that they can spend more time monitoring and improving your IT systems, as well as resolving any other issues. By automating these tasks, installations, updates and improvements are less likely to go wrong as it reduces the risk of human error. Automated scans can also be set up to run on your computer to check for viruses and malware that could be a threat to your entire IT systems, ensuring that your computers are secure.
MSPs can use RMM to enhance your business’s IT system’s performance. By ensuring that devices are kept up-to-date and secure, you are less likely to experience issues that cause slowness, downtime. Preventing these issues rather than resolving them when they occur will also reduce the number of interruptions to your work.
RMM helps IT support teams at MSPs work proactively to prevent issues as well as being a useful tool to resolve IT issues that have occurred. As technology advances, RMM will become increasingly useful to MSPs as well as small businesses.
Find out about our proactive IT support from our expert team here.