Calls can be received from anywhere by forwarding incoming calls to another office phone, landline, or mobile to always stay in touch with your customers. In the rare case that the internet line is down, calls can be forwarded to a mobile to prevent any calls from being missed.
Work From Home
Access your office phone’s contact list via a VoIP app and all your customers from wherever you are using your office phone number to maintain professionalism.
The ability to transfer calls between extensions regardless of their location for a seamless transition of calls from the customer to multiple people at your company.
Decide whose phones should ring first, and where the calls go next if it is now answered. One number can ring all your phones at once or just chosen, individual phones.
Place a call on hold and allow anyone to dial an extension and take the call. It allows anyone in your office to enable call waiting until the right person is available to take the call.
Phones can create a tone or beep indicating that there is another call waiting to be answered or transferred.
Do Not Disturb
Do Not Disturb stops your phone from ringing and redirects customers either a voicemail or another available phone – great for virtual and in-person meetings. It also means the customer can leave a voicemail or be dealt with straight away rather than waiting for the ringing to time out.
Allow 3 or more parties to connect together with both internal and external participants promoting teamwork, and enhancing collaboration.
See who is calling before you answer so you can plan the most effective action to deal with the customer.
Call Busy Forwarding
Make sure customer calls are not missed by transferring calls if the line is in use or doesn’t answer.
Music On Hold
Plays music to fill the silence that would be heard by telephone callers who have been placed on hold.
The auto-attendant or virtual receptionist system allows incoming callers to navigate through option menus using the phone keypad to easily get into contact with the relevant person or department.
You can have phone numbers with any UK area code, rather than your local area’s that standard telephone lines would offer you. This is ideal if your business covers multiple areas.
Find out more about Carrera UK’s Hosted Business Phones and Telecoms services here.