IT Helpdesk

Friendly Staff

Fast Resolution

Telephone Support

Email Support

Carrera UK’s IT helpdesk team are based in Portsmouth, and provide IT support to businesses throughout Southampton, Fareham, Winchester, Waterlooville, and across Hampshire and the whole of the South of England.

Our expert IT helpdesk team are on hand to resolve your business’s IT issues as and when they arise. We understand how much businesses rely on their IT systems and how frustrating it is when things go wrong. That’s why our team of IT technicians and engineers are trained to provide robust and long-lasting resolutions to get your business back up and running as quickly as possible.

By using remote monitoring software to monitor our IT support customers’ IT systems, we can prevent many issues from arising, and in many cases resolving them before you notice them affecting your business. However, even the most robust IT systems can begin to cause issues for users, whether you’re not receiving emails or you’ve lost a file. You can contact our IT helpdesk team whenever you need them.

Our team of IT technicians and engineers can quickly diagnose and fix problems remotely, without the need for on-site visits. This minimises disruptions to your business and allows for a faster resolution time. In the rare cases when a remote solution is not possible, one of our engineers will visit your location to address the issue. Support jobs are logged in our integrated ticket system to ensure that any IT issues are monitored throughout the resolution process and are dealt with effectively and efficiently.

No Overseas Call Centres

Some IT companies will use call centre agencies to answer customer calls but not us. We believe that our customers should speak to people who not only know about IT, but also understand each of our customer’s IT systems. That’s why our helpdesk calls are always answered by our in-house support team, even the out of hours emergencies.

Our IT Support Team can help with:

Our IT support and leased equipment customers have access to unlimited assistance from our IT helpdesk team for a fixed per-device weekly cost. We also offer an ad-hoc pay-as-you-go option for one-off fixes.

FAQs

You can contact Carrera UK’s IT helpdesk team by emailing help@carrera-uk.com or by calling 02392610123.

Over 95% of our incoming IT support jobs are resolved remotely. Through remote IT support, our engineers can instantly log onto the affected devices to diagnose and resolve the issues, and even prevent them before they begin to affect your work by using remote monitoring management software. By resolving IT issues remotely, it is resolved quickly, without needing to wait for an engineer site visit. Therefore, there is minimum disruption to your business.

Emergency IT support can be provided to our customers outside of our usual working hours. If you require emergency support that cannot wait until our usual opening hours, you can call our main phone line and select the option for emergencies to be put through to one of our on-call IT helpdesk engineers.

Our helpdesk is made up of a team of expert IT technicians and engineers with years of experience in IT and working with our vast variety of customers. Most of our team began as IT apprentices, gaining experience in their IT technician role as they gain their qualification. Through working with our senior IT engineers, our apprentices quickly become valuable members of our team. Find out more about our team here.

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