If you encounter any IT issues, you can phone or email our expert IT engineers to arrange for them to log onto your device via our remote access software. Remote access software allows our engineers to view and control your machine, and diagnose and resolve issues as easily as they could if they were sat at your desk. By accessing your computer remotely, the engineer can begin to diagnose issues with your IT systems instantly, rather than waiting for the engineer to travel to your office. Therefore, your issue can be resolved quicker, allowing the affected staff to return to their work.
Carrera UK will act as your managed service provider, setting up, managing, and monitoring cloud services like Microsoft 365 and Azure for your business. Our engineers will acquire all the necessary licences on your behalf before accessing your machine remotely to complete the setup. Any issues such as synchronisation problems and storage limits are resolved remotely either through online portals, RMM, or remote access to your machine.
Other devices with an internet connection can also be connected to remotely to diagnose and resolve issues. Office equipment including VoIP phones and printers can be accessed by our IT support team through IP addresses and online portals, to make changes to the devices and settings, run updates, and diagnose issues. For example, this means that changes to call routes, or a printer that is not printing can be dealt with efficiently without the need for a site visit. Remote access can also be used for other devices with an internet connection including routers, EPOS tills, and CCTV systems.
There are some issues that cannot be solved remotely such as hardware failure. These issues are often still diagnosed remotely, before sending an engineer on site or returning the equipment to our workshop for repair.
Through remote IT support, Carrera are able to provide assistance and resolve issues quickly, reducing down time for your business. Remote support also means that we are not limited to providing IT services and support to only local business – we are able to help SMEs across the country and even internationally.
Find out more about Carrera UK’s proactive IT support here.