t: 02392 610123
f: 0845 3024867
First-class customer care, highly professional.
Above all, we recognise that supporting people is as important as supporting technology. We believe passionately in the importance of quality people, delivering a human-to-human service.
All calls are answered by qualified Service Desk engineers. We do not employ “call-loggers” whose only job is to take a message.
We resolve 75% of problems in 30 minutes or less.
Our Client Management System puts critical client information at the fingertips of every engineer answering a call or dealing with a client problem.
We have systems in place that ensure that the right engineer is allocated to the task in question.
Engineers can be scheduledto the clients convenience not the other way round.
We help to identify user training requirements for our clients, increasing productivity and helping to minimise ongoing support costs.